CompTIA A+ • self-assessment

Test Readiness Tracker

Open each objective and check the individual I can… statements you can confidently identify, explain, use/configure, or troubleshoot without relying on step-by-step notes. Where helpful, a short example shows what that ability could look like in practice. Partial completion gives partial readiness credit; completing every I-can statement under an objective brings that objective to 100%. Your overall readiness remains weighted using the official exam-domain percentages.

A+ quick links A+ Home Mission 01 Mission 02 Mission 03 Mission 04 Mission 05 Mission 06 Mission 07 Mission 08 Mission 09 Mission 10 Study Pacing Test Readiness Printers Ports OSI / TCP-IP Linux Practice Glossary Notebook Pi 5 Learn Pi 5 Build WCTA Cyber Apps ↗

This is a readiness self-check—not an exam score prediction. Checking every box does not guarantee a passing score. Use missed practice questions, labs, weak domains, and the official objectives to decide what to review next.

How to rate yourself

Check the skill only if you could show it—not just recognize the words.

Examples are practice prompts, not a complete list of everything that may appear on the exam.

IDENTIFYI can recognize it.

I can name the part, term, port, symptom, tool, or setting when I see it.

EXPLAINI understand why/how.

I can explain the purpose, difference, benefit, risk, or relationship in my own words.

USE / CONFIGUREI can do it.

I could perform the task, choose the right tool/setting, or describe the steps without a step-by-step guide.

TROUBLESHOOTI can solve a problem.

I can use symptoms and evidence to identify a likely cause, test it, and choose an appropriate fix.

Good self-check: If a classmate asked “How do you know?” or “Show me,” could you explain or demonstrate it? If not yet, leave the box unchecked and use it as a study target.

Core 1 objective readiness

0 of 27 objectives marked ready

Weighted by official Core 1 domain percentages.

Know the exam setup too

Maximum questions90

Time90 minutes

Question typesMultiple-choice + performance-based

Passing score675 / 900

I know A+ certification requires passing both Core 1 and Core 2. I know Core 1 has a maximum of 90 questions and a 90-minute time limit. I know Core 1 includes multiple-choice and performance-based questions. I know the Core 1 passing score is 675 on a 100–900 scale. I know CompTIA recommends about 12 months of hands-on IT support experience.

Exam-info readiness: 0%

Core 1 objectives

1.0Mobile Devices

13% of exam0%

1.1 Given a scenario, monitor mobile device hardware and use appropriate replacement techniques.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

IDENTIFY / CHOOSEI can identify replaceable laptop/mobile hardware such as batteries, keyboards, RAM, storage, and wireless cards.Example: Given a laptop with a failed battery or SSD, identify what can be replaced and what precautions are needed before opening the device.IDENTIFY / CHOOSEI can identify privacy/security hardware, biometrics, NFC scanner features, antennas, cameras, and microphones.Example: Point to a fingerprint reader, camera, microphone, NFC reader, or antenna and explain what security/privacy concern each could create.IDENTIFY / CHOOSEI can choose an appropriate replacement approach for mobile hardware in a scenario.Example: A laptop keyboard fails. Decide whether the keyboard can be replaced separately, requires top-case replacement, or should be escalated.

1.2 Compare and contrast accessories and connectivity options for mobile devices.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can compare USB/USB-C/microUSB/miniUSB, Lightning, NFC, Bluetooth, and tethering/hotspot connections.Example: Given several cables/connectors, identify which one fits a device and whether it carries data, power, video, or a combination.IDENTIFY / CHOOSEI can match styluses, headsets, speakers, webcams, docking stations, port replicators, and pointing/drawing devices to their uses.Example: Choose a docking station when a laptop needs power, network, monitors, keyboard, and mouse from one connection.

1.3 Given a scenario, configure basic mobile device network connectivity and provide application support.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can configure Wi-Fi, hotspot, 3G/4G/5G, SIM/eSIM, and cellular data settings.Example: Connect a phone or laptop to Wi-Fi, enable a hotspot, or determine why cellular data is not working.USE / CONFIGUREI can pair and test a Bluetooth device, including PIN-based pairing when required.Example: Pair wireless headphones, confirm the PIN/pairing request, then verify audio output.EXPLAINI can explain GPS/cellular location services and basic MDM concepts including BYOD, policies, and corporate apps.Example: Explain why a managed company phone may restrict location services, app installation, or data sharing.TROUBLESHOOTI can configure or troubleshoot synchronization of calendars, contacts, mail, cloud storage, and business apps while recognizing data caps.Example: A user's mail syncs but contacts do not. Identify which account/sync setting you would check.

2.0Networking

23% of exam0%

2.1 Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

IDENTIFY / CHOOSEI can match common ports to FTP, SSH, Telnet, SMTP, DNS, DHCP, HTTP/HTTPS, POP3, IMAP, NetBIOS/NetBT, LDAP, SMB/CIFS, and RDP.Example: Example recall: SSH 22, DNS 53, HTTP 80, HTTPS 443, RDP 3389—and know what each service is used for.EXPLAINI can compare TCP and UDP and choose the appropriate transport behavior for a scenario.Example: Choose TCP when reliable delivery matters and UDP when low overhead/speed matters more, then explain why.

2.2 Explain wireless networking technologies.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can compare 2.4 GHz, 5 GHz, and 6 GHz wireless bands.Example: Choose 2.4 GHz for longer range through walls or 5/6 GHz for higher-speed, shorter-range use when supported.EXPLAINI can explain channels, channel widths, frequency/band selection, and regulatory considerations.Example: Recognize that overlapping channels or a crowded band can contribute to poor Wi-Fi performance.EXPLAINI can recognize 802.11 standards and explain Bluetooth, NFC, and RFID uses.

2.3 Summarize services provided by networked hosts.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can explain the purposes of DNS, DHCP, file, print, mail, syslog, web, AAA, database, and NTP servers.Example: If users can ping an IP address but not a hostname, identify DNS as a likely area to investigate.EXPLAINI can explain spam gateways, UTM devices, load balancers, and proxy servers.IDENTIFY / CHOOSEI can recognize SCADA/legacy embedded systems and IoT devices as networked hosts.

2.4 Explain common network configuration concepts.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

IDENTIFY / CHOOSEI can identify the purposes of DNS A, AAAA, CNAME, MX, and TXT records.Example: A/AAAA map names to IP addresses; MX identifies mail servers. Be able to identify which record fits the scenario.EXPLAINI can explain SPF, DKIM, and DMARC in the context of email/spam management.EXPLAINI can explain DHCP leases, reservations, scopes, and exclusions.Example: A printer should keep the same IP address. Explain when a DHCP reservation may be appropriate.EXPLAINI can explain the purposes of VLANs and VPNs.

2.5 Compare and contrast common networking hardware devices.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can compare routers, managed/unmanaged switches, access points, patch panels, and firewalls.Example: Given a small office diagram, identify which device routes between networks and which device connects local Ethernet devices.EXPLAINI can explain PoE injectors, PoE switches, and PoE standards.Example: Choose PoE when an access point or IP camera needs power and network connectivity over Ethernet.IDENTIFY / CHOOSEI can identify cable modems, DSL equipment, ONTs, NICs, and physical MAC addresses.

2.6 Given a scenario, configure basic wired/wireless small office/home office (SOHO) networks.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can distinguish IPv4 private/public addressing, IPv6, and APIPA.Example: Recognize 192.168.x.x as private addressing and 169.254.x.x as APIPA.IDENTIFY / CHOOSEI can choose between static and dynamic addressing.IDENTIFY / CHOOSEI can identify the roles of an IP address, subnet mask, and default gateway when configuring a SOHO network.

2.7 Compare and contrast internet connection types, network types, and their characteristics.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can compare satellite, fiber, cable, DSL, cellular, and WISP internet connections.Example: Choose fiber for high-bandwidth low-latency service where available; recognize satellite as useful where wired service is limited but latency may be higher.EXPLAINI can distinguish LAN, WAN, PAN, MAN, SAN, and WLAN network types.

2.8 Explain networking tools and their purposes.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

IDENTIFY / CHOOSEI can select the correct crimper, cable stripper, Wi-Fi analyzer, toner probe, punchdown tool, cable tester, loopback plug, or network tap for a task.Example: A new Ethernet cable needs an RJ45 plug installed—select a crimper, not a punchdown tool.

3.0Hardware

25% of exam0%

3.1 Compare and contrast display components and attributes.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can compare LCD (IPS/TN/VA), OLED, and Mini-LED display technologies.Example: Compare IPS for color/viewing angles, TN for fast/low-cost use, and OLED for per-pixel light with burn-in considerations.EXPLAINI can explain touchscreens/digitizers, inverters, pixel density, refresh rate, resolution, and color gamut.

3.2 Summarize basic cable types and their connectors, features, and purposes.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can compare copper, coaxial, shielded/unshielded twisted pair, plenum/direct-burial, single-mode, and multimode cabling.Example: Given Cat6, coax, and fiber, identify the medium/connectors and where each is commonly used.IDENTIFY / CHOOSEI can identify USB 2.0/3.0, serial, Thunderbolt, HDMI, DisplayPort, DVI, VGA, USB-C, SATA, and eSATA uses.IDENTIFY / CHOOSEI can recognize RJ11, RJ45, F-type, ST, SC, LC, punchdown, MicroUSB, MiniUSB, USB-C, Molex, Lightning, and DB9 connectors.IDENTIFY / CHOOSEI can recognize T568A/T568B and choose an appropriate cable/connector or adapter for a scenario.Example: Given both wire-order standards, recognize that both ends must be terminated correctly for the intended cable.

3.3 Compare and contrast RAM characteristics.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can distinguish DIMM and SODIMM form factors.Example: Identify a desktop DIMM versus the smaller SO-DIMM commonly used in laptops.EXPLAINI can compare DDR generations, ECC vs. non-ECC RAM, and channel configurations.Example: Explain why DDR4 and DDR5 are not interchangeable just because both are RAM.

3.4 Compare and contrast storage devices.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can compare HDD spindle speeds and 2.5-inch vs. 3.5-inch form factors.Example: Recognize that an HDD is mechanical while an SSD has no moving parts; compare common performance/reliability implications.EXPLAINI can distinguish SSD interfaces/protocols such as NVMe, SATA, PCIe, and SAS and form factors such as M.2 and mSATA.Example: Explain: M.2 is a form factor, NVMe is a storage protocol, and PCIe is the high-speed interface used by NVMe devices.EXPLAINI can explain the purpose/tradeoffs of RAID 0, 1, 5, 6, and 10.Example: Given a need for redundancy versus speed/capacity, identify an appropriate RAID level and its tradeoff.IDENTIFY / CHOOSEI can identify flash drives, memory cards, and optical drives as storage options.

3.5 Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can compare ATX, microATX, and ITX motherboard form factors.Example: Given a case and motherboard, determine whether the board form factor physically fits the case.IDENTIFY / CHOOSEI can identify PCI/PCIe, power, SATA/eSATA, headers, and M.2 motherboard connections.EXPLAINI can evaluate CPU socket/platform compatibility and recognize x86/x64 and ARM architectures.Example: Before installing a CPU, verify socket/platform support and motherboard firmware requirements.USE / CONFIGUREI can configure relevant BIOS/UEFI options including boot, TPM, Secure Boot, passwords, fan/temperature, USB, and virtualization settings.Example: Enter UEFI and change boot order, confirm TPM/Secure Boot, or verify virtualization is enabled.EXPLAINI can explain TPM/HSM hardware security uses and select common expansion cards.IDENTIFY / CHOOSEI can choose appropriate fans, heat sinks, thermal material, or liquid cooling for a build.

3.6 Given a scenario, install the appropriate power supply.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can distinguish 110–120 VAC and 220–240 VAC input requirements.IDENTIFY / CHOOSEI can recognize 3.3 V, 5 V, and 12 V PSU outputs and the 20+4-pin motherboard connector.Example: Given a desktop that will not power on, verify the 24-pin motherboard and CPU power connectors before replacing parts.IDENTIFY / CHOOSEI can select an appropriate PSU using wattage, efficiency, modularity, and redundancy requirements.Example: Estimate system load, include headroom, and verify the PSU has the correct connectors and physical form factor.

3.7 Given a scenario, deploy and configure multifunction devices/printers and settings.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can set up a multifunction printer in an appropriate location and select the correct OS driver/firmware.Example: Set a printer's connection, driver, default preferences, duplex settings, and sharing method.USE / CONFIGUREI can configure USB, Ethernet, or wireless connectivity and shared/print-server access.USE / CONFIGUREI can configure duplex, orientation, trays, quality, authentication, secure printing, audit logs, scanning, and ADF/flatbed functions.

3.8 Given a scenario, perform appropriate printer maintenance.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can perform common laser-printer maintenance including toner, maintenance kits, calibration, and cleaning.Example: Faded laser output may point to toner/maintenance issues; repeated marks may suggest a drum/fuser/roller-related issue.IDENTIFY / CHOOSEI can maintain inkjet printers and clear cartridge, printhead, roller, feeder, calibration, and jam issues.USE / CONFIGUREI can perform basic thermal and impact printer maintenance.

4.0Virtualization and Cloud Computing

11% of exam0%

4.1 Explain virtualization concepts.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can explain why VMs are used for sandboxing, development/testing, legacy applications, and cross-platform use.Example: Use a VM to test an operating system or suspicious configuration without changing the host computer.EXPLAINI can identify VM security, networking, and storage requirements and explain desktop/virtual desktop concepts.

4.2 Summarize cloud computing concepts.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can explain common cloud characteristics and distinguish cloud service/deployment concepts covered by the objective.Example: Identify SaaS when a user accesses software through a provider instead of installing/managing the full application locally.IDENTIFY / CHOOSEI can recognize when cloud resources, synchronization, scalability, or shared resources fit a scenario.

5.0Hardware and Network Troubleshooting

28% of exam0%

5.1 Given a scenario, troubleshoot motherboards, RAM, CPUs, and power.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

TROUBLESHOOTI can diagnose common motherboard, RAM, CPU, and power symptoms and choose an appropriate next troubleshooting action.Example: No POST after a RAM upgrade: reseat RAM, verify compatibility/slot placement, and test methodically.IDENTIFY / CHOOSEI can connect POST/beep/boot/power/thermal symptoms to likely hardware causes.

5.2 Given a scenario, troubleshoot drive and RAID issues.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

TROUBLESHOOTI can diagnose common HDD/SSD and RAID symptoms and select an appropriate troubleshooting action.Example: A drive disappears from firmware/OS: check power/data/slot detection before assuming the drive has failed.

5.3 Given a scenario, troubleshoot video, projector, and display issues.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

TROUBLESHOOTI can diagnose common display, video, and projector symptoms and select an appropriate fix.Example: No image on an external display: check input source, cable/adapter, display settings, and known-good hardware.

5.4 Given a scenario, troubleshoot common mobile device issues.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

TROUBLESHOOTI can diagnose common mobile-device hardware symptoms and select an appropriate troubleshooting action.

5.5 Given a scenario, troubleshoot network issues.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

TROUBLESHOOTI can diagnose common wired/wireless network symptoms using addressing, connectivity, signal, and hardware clues.Example: A device gets 169.254.x.x: investigate DHCP/connectivity before manually assigning a random IP address.TROUBLESHOOTI can select an appropriate network troubleshooting tool or configuration check for a scenario.

5.6 Given a scenario, troubleshoot printer issues.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

TROUBLESHOOTI can diagnose common printer symptoms and connect them to likely consumable, mechanical, connectivity, driver, or configuration causes.

Core 2 objective readiness

0 of 36 objectives marked ready

Weighted by official Core 2 domain percentages.

Know the exam setup too

Maximum questions90

Time90 minutes

Question typesMultiple-choice + performance-based

Passing score700 / 900

I know A+ certification requires passing both Core 1 and Core 2. I know Core 2 has a maximum of 90 questions and a 90-minute time limit. I know Core 2 includes multiple-choice and performance-based questions. I know the Core 2 passing score is 700 on a 100–900 scale. I know CompTIA recommends about 12 months of hands-on IT support experience.

Exam-info readiness: 0%

Core 2 objectives

1.0Operating Systems

28% of exam0%

1.1 Explain common operating system (OS) types and their purposes.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can compare Windows, Linux, macOS, Chrome OS, iPadOS, iOS, and Android and identify appropriate uses.Example: Choose an OS based on application compatibility, management requirements, hardware support, and user needs.IDENTIFY / CHOOSEI can recognize NTFS, ReFS, FAT32, ext4, XFS, APFS, and exFAT filesystems.Example: Choose a filesystem with awareness of file-size limits, OS compatibility, permissions, and intended use.EXPLAINI can explain EOL/update limitations and OS compatibility concerns.

1.2 Given a scenario, perform OS installations and upgrades in a diverse environment.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can choose among USB, network, flash, internet, external/internal drive, and multiboot installation methods.USE / CONFIGUREI can distinguish clean, upgrade, image, remote, zero-touch, recovery, and repair installations.Example: Explain when a clean install is preferable to an in-place upgrade and what must be backed up first.EXPLAINI can distinguish GPT and MBR and account for drive formatting.Example: Recognize GPT as the modern partitioning choice for UEFI systems and larger/more numerous partitions.IDENTIFY / CHOOSEI can plan an upgrade around backups, drivers/apps, backward compatibility, hardware compatibility, feature updates, and product life cycle.

1.3 Compare and contrast basic features of Microsoft Windows editions.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can compare supported Windows 10/11 editions and N editions.EXPLAINI can compare domain/workgroup, RDP, RAM limits, BitLocker, gpedit, UI/features, and upgrade paths.Example: Identify when a business needs centralized domain management versus a simple peer-to-peer workgroup.IDENTIFY / CHOOSEI can recognize TPM and UEFI hardware requirements.

1.4 Given a scenario, use Microsoft Windows operating system features and tools.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can use Task Manager tabs to inspect services, startup, performance, processes, and users.Example: Use Task Manager to find a high-CPU process or disable an unnecessary startup application.USE / CONFIGUREI can choose the appropriate MMC snap-in for events, disks, tasks, devices, certificates, users/groups, performance, or Group Policy.Example: Use Event Viewer for logs, Disk Management for partitions, or Device Manager for hardware/driver status.IDENTIFY / CHOOSEI can choose System Information, Resource Monitor, System Configuration, Disk Cleanup, Defragment, or Registry Editor for a scenario.

1.5 Given a scenario, use the appropriate Microsoft command-line tools.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can use cd and dir for navigation.IDENTIFY / CHOOSEI can choose ipconfig, ping, netstat, nslookup, net use, tracert, or pathping for a networking task.Example: Use ipconfig to inspect addressing, ping to test reachability, and nslookup to test name resolution.IDENTIFY / CHOOSEI can choose chkdsk, format, or diskpart for disk tasks and md, rmdir, or robocopy for file tasks.Example: Choose diskpart for partition work rather than using it blindly on a drive with important data.USE / CONFIGUREI can use hostname, net user, winver, whoami, command /?, gpupdate, gpresult, and sfc appropriately.

1.6 Given a scenario, configure Microsoft Windows settings.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can locate and configure common Windows Control Panel/Settings options for devices, networking, firewall, users, apps, privacy, sound, indexing, and system settings.USE / CONFIGUREI can configure File Explorer visibility/options and common power settings such as sleep, hibernate, fast startup, lid behavior, and USB selective suspend.Example: Configure lid-close behavior or sleep settings when a laptop keeps suspending during a presentation.IDENTIFY / CHOOSEI can choose the correct Windows settings area for a given support scenario.

1.7 Given a scenario, configure Microsoft Windows networking features on a client/desktop.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can distinguish domain-joined and workgroup environments and access shared printers, file servers, and mapped drives.Example: Map a network share and recognize that incorrect credentials, permissions, DNS, or connectivity can prevent access.USE / CONFIGUREI can configure local firewall exceptions and client IP/DNS/subnet/gateway settings.USE / CONFIGUREI can establish VPN, wired, wireless, and WWAN connections and configure proxy/network-profile settings.EXPLAINI can navigate network paths and explain metered-connection limitations.

1.8 Explain common features and tools of the macOS/desktop operating system.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can install/uninstall macOS apps and recognize .dmg, .pkg, .app, and App Store methods.Example: Recognize a .dmg as a common macOS disk-image delivery format and know that apps may also come from the App Store.IDENTIFY / CHOOSEI can recognize major macOS system folders and Apple ID/corporate restrictions.USE / CONFIGUREI can use common macOS settings/features including Time Machine, Keychain, Spotlight, iCloud, Finder, Dock, Continuity, Disk Utility, FileVault, Terminal, and Force Quit.Example: Use Time Machine for backup/recovery and FileVault for full-disk encryption.USE / CONFIGUREI can apply macOS backup, antivirus, update/patch, and Rapid Security Response practices.

1.9 Identify common features and tools of the Linux client/desktop operating system.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can use ls, pwd, mv, cp, rm, chmod, chown, grep, and find for Linux file work.Example: Use pwd to confirm location, ls to list files, cp to copy, mv to move/rename, and rm carefully to remove.USE / CONFIGUREI can use fsck/mount, su/sudo, apt/dnf, and common Linux network commands.Example: Mount storage when needed and use filesystem-check tools appropriately rather than deleting data to 'fix' a disk.USE / CONFIGUREI can use man, cat, top, ps, du, df, and nano and recognize key /etc configuration files.EXPLAINI can explain systemd, the kernel, bootloader, and root account.

1.10 Given a scenario, install applications according to requirements.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can evaluate 32/64-bit, GPU/VRAM, RAM, CPU, token, storage, and OS compatibility requirements before installing an application.Example: Before installing software, confirm OS/CPU architecture, RAM/storage, GPU/VRAM, and required dependencies.IDENTIFY / CHOOSEI can choose physical media, mounted ISO, downloadable package, or image deployment.EXPLAINI can evaluate device, network, operational, and business impacts of a new application.

1.11 Given a scenario, install and configure cloud-based productivity tools.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can configure cloud email, storage synchronization, and collaboration/productivity tools.EXPLAINI can explain identity synchronization and licensing assignment.

2.0Security

28% of exam0%

2.1 Summarize various security measures and their purposes.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

IDENTIFY / CHOOSEI can match physical security controls such as bollards, vestibules, badges, surveillance, alarms, locks, guards, fences, lighting, and magnetometers to their purposes.Example: Choose a badge reader for access control, a bollard for vehicle protection, or cameras for surveillance/evidence.EXPLAINI can compare keys, fobs, smart cards, mobile keys, and biometric access methods.EXPLAINI can explain least privilege, Zero Trust, ACLs, MFA, SAML, SSO, just-in-time/PAM, MDM, DLP, IAM, and directory services.Example: A standard employee should not receive local administrator rights just to run everyday applications.

2.2 Given a scenario, configure and apply basic Microsoft Windows OS security settings.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can configure Defender Antivirus and Windows Firewall basics.Example: Verify endpoint protection is enabled, signatures are current, and firewall rules match the required service.EXPLAINI can distinguish local/Microsoft accounts and standard, administrator, guest, and power-user roles.EXPLAINI can compare password, PIN, biometric, SSO, and passwordless/Windows Hello sign-in.USE / CONFIGUREI can apply NTFS/share permissions, inheritance, UAC, BitLocker/BitLocker-To-Go, and EFS appropriately.IDENTIFY / CHOOSEI can recognize common Active Directory tasks such as domain join, Group Policy, security groups, home folders, and folder redirection.

2.3 Compare and contrast wireless security protocols and authentication methods.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can compare WPA2/WPA3, TKIP, and AES.Example: Prefer WPA3 when supported; recognize AES-based protection as stronger than legacy TKIP.EXPLAINI can distinguish RADIUS, TACACS+, Kerberos, and multifactor authentication uses.

2.4 Summarize types of malware and tools/methods for detection, removal, and prevention.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

IDENTIFY / CHOOSEI can identify Trojan, rootkit, virus, spyware, ransomware, keylogger, boot-sector virus, cryptominer, stalkerware, fileless malware, adware, and PUPs.Example: Given a scenario, distinguish ransomware encrypting files from spyware monitoring activity or a keylogger capturing keystrokes.USE / CONFIGUREI can choose appropriate detection/removal/prevention methods including EDR/MDR/XDR, antivirus/anti-malware, email security, firewalls, education, recovery, or reinstallation.

2.5 Compare and contrast common social engineering attacks, threats, and vulnerabilities.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can distinguish phishing, vishing, smishing, QR phishing, spear phishing, whaling, shoulder surfing, tailgating, impersonation, and dumpster diving.Example: Email = phishing, voice call = vishing, text message = smishing. Identify the social-engineering clue in a scenario.IDENTIFY / CHOOSEI can recognize DoS/DDoS, evil twin, zero-day, spoofing, on-path, brute-force/dictionary, insider, SQL injection, XSS, BEC, and supply-chain threats.IDENTIFY / CHOOSEI can recognize risks from non-compliant, unpatched, unprotected, EOL, and BYOD systems.

2.6 Given a scenario, implement procedures for basic small office/home office (SOHO) malware removal.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

TROUBLESHOOTI can follow the objective's malware-removal sequence: verify symptoms, quarantine, handle System Restore as directed, remediate, update, scan, re-enable protections, and educate the user.Example: Isolate/contain the device first when appropriate, then remediate, update, scan, restore protections, and educate the user.

2.7 Given a scenario, apply workstation security options and hardening techniques.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can apply workstation hardening practices such as patching, least functionality, account controls, endpoint protection, and secure configuration in a scenario.Example: Remove unnecessary software/services, patch the OS/apps, use least privilege, and enable endpoint protection.

2.8 Given a scenario, apply common methods for securing mobile devices.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can apply common mobile-device security controls such as screen locks, biometrics, remote capabilities, encryption, and policy-based controls in a scenario.Example: Use screen lock, biometrics/MFA, encryption, remote wipe, and management policy where appropriate.

2.9 Compare and contrast common data destruction and disposal methods.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can compare data-destruction and disposal methods and choose an appropriate method for the media and sensitivity of the data.Example: Choose secure erase for supported SSDs, shredding/destruction for disposal, or another method appropriate to the media and policy.

2.10 Given a scenario, apply security settings on SOHO wireless and wired networks.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can apply basic SOHO wired/wireless security settings and choose secure authentication/encryption/configuration practices.Example: Change default admin credentials, update firmware, use WPA2/WPA3, and disable insecure/unneeded features.

2.11 Given a scenario, configure relevant security settings in a browser.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can configure relevant browser security/privacy settings for a scenario.Example: Review pop-ups, extensions, permissions, cookies/site data, certificates, and privacy/security settings.

3.0Software Troubleshooting

23% of exam0%

3.1 Given a scenario, troubleshoot common Windows OS issues.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

TROUBLESHOOTI can diagnose common Windows OS startup, performance, application, service, and system symptoms and choose an appropriate remediation.Example: If Windows fails after a driver/update change, use symptoms and recovery tools rather than immediately reinstalling.

3.2 Given a scenario, troubleshoot common mobile OS and application issues.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

TROUBLESHOOTI can diagnose common mobile OS/application symptoms and choose an appropriate remediation.

3.3 Given a scenario, troubleshoot common mobile OS and application security issues.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

TROUBLESHOOTI can recognize common mobile OS/application security symptoms and choose an appropriate remediation.

3.4 Given a scenario, troubleshoot common personal computer (PC) security issues.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

TROUBLESHOOTI can recognize common PC security symptoms and choose an appropriate remediation.

4.0Operational Procedures

21% of exam0%

4.1 Given a scenario, implement best practices associated with documentation and support systems information management.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can create/use clear support documentation and asset/system information appropriate to a support environment.Example: Record the symptom, what you tested, results, the fix, and any follow-up so another technician can understand the case.

4.2 Given a scenario, apply change management procedures.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can explain and follow change-management procedures, including planning, approval, risk, rollback, documentation, and communication.Example: Before a major change, document purpose, risk, approval, maintenance window, rollback plan, and verification.

4.3 Given a scenario, implement workstation backup and recovery methods.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

IDENTIFY / CHOOSEI can choose and implement an appropriate workstation backup/recovery method and verify recovery needs.Example: Know what is backed up, where it is stored, how often it runs, and how you would prove a restore actually works.

4.4 Given a scenario, use common safety procedures.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can apply common electrical, ESD, lifting, fire, cable, and equipment safety procedures.Example: Wear/use appropriate ESD protection, power equipment down correctly, and never work inside a PSU.

4.5 Summarize environmental impacts and local environment controls.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

IDENTIFY / CHOOSEI can recognize environmental controls and responsible handling/disposal considerations for IT equipment and materials.

4.6 Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can explain prohibited content/activity, privacy, licensing, and policy responsibilities in a support role.

4.7 Given a scenario, use proper communication techniques and professionalism.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

IDENTIFY / CHOOSEI can communicate professionally, clarify the problem, set expectations, avoid jargon when appropriate, and document/escalate appropriately.Example: Ask clarifying questions, avoid blaming the user, explain next steps, set expectations, and document/escalate when needed.

4.8 Explain the basics of scripting.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

USE / CONFIGUREI can explain basic scripting concepts and recognize common script use cases and risks.Example: Recognize that a script can automate repetitive tasks but must be reviewed because one bad command can affect many systems.

4.9 Given a scenario, use remote access technologies.

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

IDENTIFY / CHOOSEI can choose an appropriate remote-access technology for a support scenario and account for security.Example: Choose RDP, SSH, VPN, or a support tool based on the device, task, network, permissions, and security requirements.

4.10 Explain basic concepts related to artificial intelligence (AI).

I can…

Check each statement only when you can explain, choose, configure, demonstrate, or troubleshoot it at the level described.

EXPLAINI can explain basic AI concepts and recognize appropriate AI uses, limitations, and considerations in an IT-support context.Example: Use AI to assist with drafting or pattern-finding while verifying output, protecting sensitive data, and not treating generated answers as automatically correct.

How the percentage works: each official domain keeps its published exam weight. Within a domain, each top-level objective contributes an equal portion of its domain weight, and each I-can statement contributes an equal portion of its objective. This lets the tracker show partial readiness instead of forcing an all-or-nothing objective checkbox.