CompTIA A+ • Mission 01
Technician Case File
Use this worksheet while completing Your First Shift. Record the evidence and reasoning—not only the answer.
Student
Date
IdentifyTheoryTestPlan & FixVerifyDocument
Ticket 001
Reported problem / exact symptom
Questions / evidence gathered
Theory of probable cause
How I would test the theory
Action / solution / escalation
How I would verify functionality
What I would document
Ticket 002
Reported problem / exact symptom
Questions / evidence gathered
Theory of probable cause
How I would test the theory
Action / solution / escalation
How I would verify functionality
What I would document
Ticket 003
Reported problem / exact symptom
Questions / evidence gathered
Theory of probable cause
How I would test the theory
Action / solution / escalation
How I would verify functionality
What I would document
Ticket 004
Reported problem / exact symptom
Questions / evidence gathered
Theory of probable cause
How I would test the theory
Action / solution / escalation
How I would verify functionality
What I would document
Ticket 005
Reported problem / exact symptom
Questions / evidence gathered
Theory of probable cause
How I would test the theory
Action / solution / escalation
How I would verify functionality
What I would document
Reflection
Which troubleshooting step are you most likely to skip if you rush?
Give one example of a situation that should be escalated.
What does a professional technician do that a “random fixer” does not?
Alignment & credit: Independent FamilyPD instructional worksheet aligned to CompTIA A+ 220-1201/220-1202 V15 objectives and instructor-provided CompTIA Module 1 materials. CompTIA and A+ are trademarks of CompTIA, Inc. FamilyPD is not affiliated with or endorsed by CompTIA unless expressly stated.